Great deal from Rob for a pair of Hoka speedgoats and a pair of Brooks Ariel for my sister .
Great customer service ... thanks 🙏
So excited to receive my new trainers today from Rob, always a fabulous personal service from Derby Runner. Thank you!
Bought my first ever running shoes today. Rob was really patient, gave me lots of options based on my foot-type, and great advice. Was politely silent when I showed him what shoes I've been running in 🤣. Highly recommend this brilliant local business, and any of my friends I asked about running shoes all recommended a trip to Derby Runner too. Thanks Rob 😊
Fabulous service, thanks very much! I messaged the facebook page to look at getting a first pair of trail shoes, I had a couple in mind and asked a bunch of questions. Decided on the ones for me and collected from the store this afternoon. Great COVID safe setup for collection and went straight out to test them. Between the two of us this was the fourth pair we have had from the shop with great advice each time. Running jacket for me will be the next purchase 🙂 Thanks again.
Great communication and fast delivery even though it was just through Facebook I ordered, thank you 🙂
Thank you for the brilliant service again today!. Tried on my new trail running shoes outside in a Covid safe environment and then got them dirty in the mud in the sunshine. 😊 You’re the Best! 👍
Thank you to The Derby Runner. I was looking for a pair of trail shoes. I rang and asked if the shoe was in stock the day before I was intend to visit and pick them up. Arriving at the store the following day I was greeted warmly to find outdoor seating available to try the shoes before payment. All was conducted within the current COVID-19 regulations and good social distancing maintained at all times. Thank you for the excellent customer service. 😀
Although not new to running I’d never had my gait analysed. These guys were fantastic with me even with current circumstances. They managed to provide a spot on analysis of my feet from photos and videos I sent. I had real issues with my shoes and their recommendations were fantastic I purchased and had 5 mile in them so far and omg god so much better. All this over the internet, not in person, can’t wait to come back when you reopen properly. Honestly fantastic service extremely helpful and accommodating. I since checked the price of what I bought online...
It’s rare you got to/speak to a retail store where the staff know so much about the products they’re selling.
I couldn’t rate my interactions with Matt and Rob any higher, I was blown away with their depth of knowledge, their pragmatic approach and honest feedback.
I will be returning, thank you both 🙌
Great service as always. Rob sent photos of the stock that suited me, and offered to deliver too. Highly recommended 5 star service 👌
Collected my new shoes last night, very accommodating with excellent advice as usual.
Rob dropped off 2 previous pairs through lockdown , plus other stuff.
Thanks to everyone at Derby Runner. HNY, see you in 2021.
A fantastic shop always providing excellent service at all times...I will never buy trainers from anywhere else xx
Visited Derby Runner today for some new running shoes, after booking an appointment online. Lucy was really helpful, and after our gait analysis, got us both kitted out in some fab new running shoes. Can’t wait to try them out, thanks guys!
Excellent service this morning from Matt. Had to change from my usual brand of trainer to a new brand. The new ones feel very comfortable and I can't wait to run in them. Appointment service worked really well too. Thank you!
Fantastic service by Bella today. Friendly knowledge. covid precautions and social distancing maintained Got a great pair of running shoes. This was my first visit but will definitely be going again soon.
Fantastic service from friendly and knowledgeable staff. Purchased trainers and a top for a great price. Our first visit but definitely won’t be our last 10/10 thank you
