Called in this morning 9am sharp .My son was racing regional cross country with the RAFC .He had qualified in his BMX shoes !!Great selection so he could try various different manufacturers & sizes . WAY better than guesstimating on the internet . Great staff & friendly advice .I was well rewarded - He came home with a GOLD medal !!Thank you Derby Runner !!
Such a fantastic service, every step of my gait analysis was explained and informative. A week running on my new Brooks and my leg niggles are disappearing. Would recommend to anyone.
Amazing service, got the perfect shoes after trying plenty on. They were super helpful and friendly. Will recommend to anybody looking to get new shoes fitted!
Great shop with knowledgeable staff. Has all the stuff you know you need and all the stuff you don't know you need!
Excellent service and great advice thank you.
Went into the shop today to get some new running trainers and trainers for work. I was served by Elaine and she was amazing! She was so knowledgeable but also super approachable and kind. I was kinda nervous about doing a gait analysis because I’m still fairly new into my running journey but she made me feel totally at ease and was non judgemental and gave me so much time and attention. Thank you so much Elaine!!!
Popped in a few months ago just to chat with them about knee pain i’d been experiencing whilst running, they immediately realised it was down to my shoes being too small as well as far too worn down. I can’t remember her name but a lovely girl helped me with gait analysis and let me try on probably about 10 different pairs of shoes, she helped me for an hour with complete patience whilst I was deciding. I’ve now been consistently running a few times a week for a few months and have experience no discomfort at all! Thank you 🙂
A fantastic running shop on all fronts.Great selection of shoes, top notch service and affordably priced.Park right outside and an array of running goodness awaits.Thanks everyone and keep up the fine work.
Great staff, super friendly and knowledgeable. Great customer experience.
I've just been to buy my 1st pair of trail trainers for hiking! Excellent service, the staff are really patient & knowledge!
Really patient and attentive staff. Attention to detail highly recommend
Could not recommend this shop enough! I went there today I hopes of walking in and getting my first pair of running trainers. I had no clue about what I wanted but the staff analysed my run on the treadmill and provided me with some great advice on what shoes I should try on, they also provide a treadmill to test out the feel and performance of each trainer. Excellent customer service! I walked away extremely happy with my purchase as I now have a pair of trainers that feel super comfortable and responsive! Definitely recommend:)
I visited Derby Runner for some help and advice after starting running again. I was running in some trainers which weren’t right for me, resulting in some nasty blisters. Rob immediately diagnosed the problem and brought me a selection of trainers to try.I didn’t initially visit Derby Runner but purchased the first trainers in a different high Street store as I thought it would be intimidating visiting a “running shop”. How wrong I was, Rob listened carefully to my problems and looked at me running on the treadmill. I left Derby Runner with new trainers which do not give me blisters and are so comfortable to run in. My running distances have more than doubled and speed is a bit faster too.All in all, do not hesitate or feel intimidated at visiting, Derby Runner, the staff are really helpful and friendly and it was a thoroughly good experience which ended up with me having great new trainers.Thanks Rob and Derby Runner.Dawn
Really extensive knowledge, kind service amazing deals, great range of running shoes for any occasion. Honestly one of the best retail experiences I’ve had. The major flagship stores in London should take note! If I could give more stars I would. Such lovely staff!
Such an amazing experience... Great service and such a good choice of shoe., listened to what I wanted and then bought out a great selection of running trainers. No hassle and stress free shopping with exceptional knowledgeThanks
Lovely staff, incredibly attentive and knowledgeable.Came out feeling comfortable and confident in the shoes and look forward to putting the miles into them!Would highly recommend to anyone in the area 👍
Went in recently after having a hip replacement to look for a pair of comfortable running shoes, the staff were very helpful and knowledgeable and I left with some stability trainers, highly recommended
Reece Lee Grant
Brought 3 pairs of new running shoes todayThe staff couldn’t be any more helpful , knowledgable and down to earth peopleI was treated exactly the same as the week before when I just looked and didn’t buy anything
I came here on the 12th January 2023 to get my first pair of proper running shoes, as my old trainers (air force ones) had begun wreaking heavy damage on my toenails.The staff were helpful, knowledgeable, relaxed, not judgemental at all. They allowed me to run on a treadmill and analysed my running gait - this service is free if you buy a pair of trainers, otherwise is £20.After that I was recommended a selection of different shoes, which I was able to try on and test out on the treadmill. All the trainers were great, and in the end I went with a pair of "Altra Torin 5 Mens Running Shoes" in Blue (picture provided)Big thank you to the two staff members who served me, Jude, and his manager, whose name I didn't catch, but who was also friendly and professional.I strongly recommend this place if you need a pair of running shoes, especially a first pair, and need some guidance, whichI certainly did.10 out of 10.
Having signed up for my first marathon, I’ve been training for a couple of months now. After struggling with knee pain and then ankle pain, I thought I would try the Derby Runner for some assistance with picking a new pair of trainers. Carolyn was so helpful and knowledgable. She was very patient and knew straight away which trainers would be most suitable to offer me more support. She allowed me to try on several different pairs as she wanted to make sure I picked the right pair for me. She provided great advice and knows what she is talking about. She is also clearly very passionate about running and helping others with running.The shop itself has a great selection of trainers and other running equipment. It’s a great shop and I’ll definitely be recommending it to people. Thank you 😊
Great shop for sports shoes for all occasions and the representatives are knowledgeable to suggest you products of your need. Quite pleased!
Came into the store today after reading the excellent reviews to get my daughter and myself a pair of running trainers. After Chris and Lauren had completed an analysis on us so that we recieved the correct type of trainers for our gait etc. All I can say is the service was absoutely brilliant and very proffesional from start to finish and they are very competitively priced too. So we also ended up not only buying trainers each but brought some running wear too. Would highly recommend this store for all your running needs.
Fantastic products at a reasonable price, even better customer service who couldn't be more helpful 👏 👍
Thank you to the lady who sold me a new pair of Brooks trainers she said I would run a lot better with them And this morning achieved my PB at Alvaston Park Run thank you for your expert advice and timenigel
This is my first time using this store after a lot of recommendations. Excellent service from the team. Nice and friendly staff helped me pick the right shoes. I definitely would use them again. Thank you and can't wait to try out my new shoes 👟
Exemplary service as usual from The Derby Runner. Ordered some trainers online and tried them in indoors at home, wasn't convinced by the fit, so brought them into the store to try out on their treadmill. Still wasn't sure, so tried on about 5 or 6 alternatives, none of which were quite right, so returned the trainers for a refund with no quibbles - money was back in my account the next day. Will definitely be back when I work out what I need.
Having had surgery on pretty nasty ankle injury, I wanted some advice on casual footwear that might help to get back walking again. I was met by a very friendly gentleman who gave me some great advice and recommendations and an even bigger bonus of a discount off the trainers that I bought.100% recommended - fantastic service thank you!
So friendly and not pushy and feel genuinely that they want to find for the best running shoes and to understand my requirements and feet issues. Hehe Found them with a nice display at the Derbion Ramathon after my half maratjon and we went across to their lovely shop just out of town. Tried 4 pairs before deciding. Thanks
Excellent service in making sure you get exactly the right fitting footwear. Worth a visit
Staff that know what they are talking about 🙂
I needed a pair of trainers, post fractured ankle but still recovering. Lauren who served me was delightful and patient. Lauren listened to my circumstances and what I was looking for, namely a stable and supportive footwear. I was given the opportunity to try on about 8 pairs and found, with her knowledge and help, the right pair for me. Eventually, one pair stood out to provide the support I need and that fitted me perfectly.I am not a runner and never will be, but I know how such a store with the expert staff with vast experience would be able to find the best suited pair of trainers for me in my recovery and beyond.The shop is well laid out with plenty of room to negotiate with a pair of crutches. Whilst browsing I also found a bargain TriDri short with The Derby Runner logo on it. I am more than happy to wear this top and advertise the store.I would highly recommend The Derby Runner to all whether a runner or not. You simply can't go wrong there.
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Fantastic sports shoe shop for Derby! The lady could very quickly see what kind of running shoes I needed and gave me an good selection to try and see which was best for my odd feet! Will definitely be returning, don't buy online folks, come to the Derby Runner and get great expertise and the right shoes first time!
I went to the shop with my Husband Glen, Carolyn gave me brilliant advice and assistance from the beginning, No rush or pressure. I would highly recommend. Thank you so much, From Sandra
I've only just started running, so a real novice and wanted some advice. Absolutely blown away with the knowledge, time and care that I have been shown today. Attentive and full of knowledge. A fantastic shop with quality products , add in a team that cares for the customer and you've got a great place !
Went in to get myself a new pair of running shoes as my previous ones had finally given up on me (also purchased from The Derby Runner, many many years ago). All the staff were very welcoming and pleasant. The lady who helped me try on at least 10 pairs was very patient and kept going until we found the right pair, shout out to her. Didn’t catch her name as she had to dash off to staff training but thank you for your fantastic service. Can’t wait to get out in my new running shoes!
Fantastic service. Friendly knowledgeable staff who take the time to find the right choice of shoe for you. Highly recommended for all your running needs.
Nothing too much trouble for the folk who work here to make sure you get the right fit
Excellent service and a discount was included as we were part of a running group and buying multiple pairs. Will definitely go back when I'm ready for my next pair.
Bargain road shoes at today's flash sale thanks 😊.
Lauren was super helpful and very patient with me, good knowledge tooI would definitely recommend as I felt very welcome and helped me find the correct trainers for me.
Excellent service yesterday from Maggie and Rob went above and beyond to help me find the best trainers to support my back 👍 100% recommend The Derby Runner. Thank you for all your help.
Knowledgable friendly staff. Always friendly and helpful. Plus it feels great to support a small local business 😊
This is such a fabulous shop! You always get the best, unhurried, and friendly advice - no point in going anywhere else!